digital public service delivery

humduma2Getting public services like National Id card, Business registration and Filling government returns just got easier. With the rolling out of the countrywide Huduma centers in the major 47 counties these services will be more accessible in the devolved government structure. Challenges like travelling to the Capital city(Nairobi County) from as far as Kisumu or Mombasa to get this services will now be a thing of the past. The programme is expected to solve government efficiency in providing this services thus stimulating the economy.


Huduma Kenya is a programme by the Government of Kenya which was launched by President Uhuru Kenyatta at the General Post Office which was the flagship Huduma centre. Currently the government has opened 14 centers to provide this services. A centre has integrated public and private sector services which has proven to be more effective.

The success rate of this project is yet to be fully established. But for it to be able to know the birthrates and date rates by issuing Birth and Death certificates will go along way in meeting some of the United Nations Millennium development goals and the sustainable development goals through appropriate policies from the data.


The President has also launched a separate division called the National digital registry service with Mwende Gatabaki as the Director general. This division has come up with Umoja Kenya which is a technology-enabled transformation of management of information assets to enable the Govt to:

  1. Plan
  2. Predict
  3. Prevent
  4. Mitigate

The Umoja Kenya Platform will have a comprehensive database of a Kenyan citizen’s personal details. This will reduce cases of cases of immigrants and ease boarder screening in its first phase. The project is being executed in conjunction with an Israel company and will be launched later this month. As the old economy involved roads, railways, and ports. Specialists like the Prof William Okello Odongo speculate that the new economy of Kenya involves

  • digital economy and
  • universal access

A photo of Mwende Gatabaki and link to here presentation at a public lecture at the University of Nairobi, Chiromo campus this year.



By Neville Mugambi



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